Notifications & Alerts

Keeping your users informed is essential for timely document delivery, payment collection, and engagement. The ReportBurster Portal offers flexible notification and alerting capabilities to ensure users never miss an important update.

Table of Contents

1. Multi-Channel Notifications
2. Typical Notification Flow
3. Benefits
4. Example Use Cases
5. How to Enable
6. Best Practices

Multi-Channel Notifications

ReportBurster can notify users through multiple channels, all triggered automatically when new documents (like payslips or invoices) are published.

• SMS Notifications
  If a user's phone number is known and they have given consent, ReportBurster can be easily configured to send SMS messages using providers like Twilio.
  Example
  "Your payslip for this month is available on the Portal."
"A new invoice is ready for you. Please log in to view and pay."

• Email Notifications
  Simultaneously, ReportBurster can send personalized emails to users with direct links to their new documents or invoices on the portal.
  Example
  "Your new invoice is available. Click here to view and pay on the Portal."

• Portal Publishing
  Documents are published to the portal at the same time, so users can log in and access them securely.

Typical Notification Flow

1. Document Generation
   ReportBurster generates payslips, invoices, or other documents for each user.

2. Simultaneous Delivery

   • Publishes the document to the portal.
   • Sends an SMS alert (if phone number and consent are available).
   • Sends an email notification with a link to the portal.

3. User Engagement
   Users receive the notification(s), log in to the portal, and can view, download, or pay as needed.

Benefits

• Immediate Awareness
  Users are notified instantly when new documents are available—no more missed payslips or overdue invoices.

• Flexible Channels
  Choose SMS, email, or both—whatever fits your users’ preferences and your compliance needs.

• Actionable Alerts
  Notifications can include direct links to the portal, making it easy for users to log in and take action (view, download, pay).

• Automated & Reliable
  No manual intervention needed—notifications are sent automatically as part of your document distribution workflow.

Example Use Cases

• Payslips
  Employees receive an SMS and/or email:
  "Your payslip for March is now available on the Portal."

• Invoices
  Customers receive an SMS and/or email:
  "A new invoice is ready for you. Please log in to view and pay."

• School Reports
  Parents receive an alert:
  "Your child's report card is available on the Portal."

How to Enable

• SMS
  Configure ReportBurster with your Twilio (or other SMS provider) credentials and ensure user phone numbers and consent are collected.
• Email
  Set up your email server or provider in ReportBurster and customize your email templates.
• Portal
  No extra setup needed—documents are always published to the portal for secure access.

Best Practices

• Always obtain user consent before sending SMS notifications.
• Keep messages clear, concise, and actionable.
• Include direct links to the portal when possible.
• Use both SMS and email for critical or time-sensitive documents.

With ReportBurster and the Portal, you can keep your users informed and engaged—across all channels—ensuring timely access to important documents and actions.