ReportBurster Troubleshooting

Cannot Get ReportBurster Setup and Working

If you cannot get ReportBurster configured and working as described in the ReportBurster in 5 Minutes guide, check the readme-Prerequisites.txt file.

This file contains the same "Configure ReportBurster pre-system requisities" steps found in the user interface, but formatted for direct execution in Windows DOS/PowerShell command line. In rare situations, setting up using the user interface fails (this might depend on how the user's computer is configured or some permission-related issues).

In any case, the most straightforward approach is to manually install the prerequisites, which is not difficult and is explained in readme-Prerequisites.txt.

Application Startup Issues

Patience During Launch

When launching ReportBurster.exe, wait patiently for 1-2 minutes (depending on your computer's performance). Do not click multiple times on ReportBurster.exe as this will create additional processes and worsen the situation.

Once started, ReportBurster's user interface and processing operations are responsive and fast. We are working to improve startup time in future versions.

ReportBurster.exe Fails to Launch Despite Waiting (Hanging Processes)

If ReportBurster.exe does not launch after waiting patiently:

1. Open Windows Task Manager
2. Search for any hanging ReportBurster.exe processes and end them
3. Also search for and end any hanging 'java' or 'jdk' processes
   • Only kill Java processes if you're certain no other business software depends on Java
   • If ReportBurster is your only Java-based application, it is safe to terminate these processes
4. After clearing hanging processes, run ReportBurster.exe as administrator
5. Wait patiently for the application to load (typically faster, but may take up to 3 minutes on slower computers)